1. Introduction
Welcome to Livora ("we," "our," or "us"). Livora is a comprehensive property management platform designed for rental properties, paying guest (PG) accommodations, and hostels. We are committed to protecting your personal privacy and ensuring strict transparency in our data governance. This Privacy Policy describes how we collect, use, process, disclose, and safeguard your information when you access or use our mobile application and related services (collectively, the "Services").
By downloading, registering, or accessing our Services, you acknowledge that you have read, understood, and agreed to the practices outlined in this Privacy Policy.
2. Information We Collect
We collect information that you provide directly to us when registering for an account, building your profile, managing property accommodations, submitting maintenance tickets, or communicating with customer support. This includes:
a) Account Information
Livora currently collects only information required for account creation and platform usage, such as:
- Full Name
- Email Address
- Phone Number
- Password: Stored securely using cryptographic hashing.
- User Role: Whether you access the platform as an Owner or Tenant.
b) Identity Verification
For identity verification, Livora may request ONE valid government-issued identity document.
Accepted identity documents include:
- Aadhaar Card
- PAN Card
- Driving Licence
- Voter ID
Only ONE document is required depending on the verification requirements.
c) Property Information
Livora stores information required to manage properties, including:
- Property details
- Rooms
- Beds
- Tenant allocation
- Rental records
d) Payment Information
- Payment Records: Livora stores payment records, invoices, receipts, and transaction references.
- Payment Card Security: Sensitive payment credentials such as Card numbers, CVV, and UPI PIN are NOT stored by Livora. All online monetary transactions and payment credentials are securely processed by integrated third-party payment gateways (Razorpay) in strict compliance with PCI-DSS standards.
e) Device and Advertising Data
- Push Notification Tokens: Device identifiers (such as Expo Push tokens or Firebase Cloud Messaging tokens) required to dispatch real-time notification alerts, rent due reminders, and maintenance announcements.
- Advertising Identifiers: Google Advertising ID (
AD_ID) processed via Google AdMob to deliver advertisements within supported application tiers.
f) What We Do NOT Collect
- No Location Tracking: Livora does NOT request, access, monitor, track, or collect GPS, fine, or coarse device location data.
- No Speculative Tracking Analytics: Livora does NOT integrate or utilize speculative behavioral tracking analytics or third-party crash surveillance SDKs (such as Firebase Analytics or Firebase Crashlytics) to secretly monitor user activity.
3. How We Use Your Information
We use the personal information we collect for legitimate operational and contractual purposes, including:
- Service Delivery: To operate, maintain, and provide the core functionalities of the Livora platform, including onboarding tenants and managing properties.
- Transaction Facilitation: To process rent payments, generate transaction receipts, manage owner subscription billing, and reconcile financial ledgers.
- Security & Verification: To verify tenant identities, issue secure digital gate passes, prevent fraudulent activities, and maintain physical and digital property security.
- Communications: To dispatch critical service notices, rent payment reminders, maintenance status updates, community announcements, and customer support correspondence.
- Platform Optimization: To troubleshoot software defects and enhance overall application reliability.
4. Legal Basis for Processing
We process your personal data under the following established legal bases:
- Contractual Necessity: To fulfill our contractual obligations under rental management agreements and platform Terms of Service.
- Consent: Where you have explicitly provided voluntary consent, such as uploading optional profile photos, verification documents, or granting runtime device permissions.
- Legitimate Interests: To protect platform security, prevent fraud, and serve relevant advertisements to sustain free application tiers.
- Legal Obligation: To maintain mandatory accounting, invoicing, and tenancy audit records as stipulated by applicable regional laws.
5. Device Permissions Requested
To deliver specific mobile application capabilities, Livora requests the following Android runtime and system permissions:
- (
android.permission.CAMERA): Required to scan property QR codes for rapid tenant onboarding and to capture photos of maintenance issues or profile verification documents directly within the app. - / : Required to enable users to select and upload existing photos, PDF documents, and receipts from local device storage, and to save generated rental receipts or reports locally.
- (
android.permission.POST_NOTIFICATIONS): Required to deliver push notifications for rent due reminders, payment confirmations, and urgent maintenance notices. - : Required to re-schedule locally scheduled rent reminders and alarms after a device reboot.
- : Required to provide haptic tactile feedback during interactive alerts and notification delivery.
- (
com.google.android.gms.permission.AD_ID): Required by Google AdMob to serve personalized or non-personalized advertisements.
You may grant, deny, or revoke these runtime permissions at any time through your device's operating system settings. Note that revoking certain permissions may restrict corresponding features (e.g., denying camera access prevents QR code scanning).
6. Third-Party Services and SDK Integrations
We partner with trusted, industry-standard third-party service providers who assist in operating our platform. These partners process data under strict privacy and security agreements:
- Razorpay (Payment Gateway): Facilitates secure online rent and subscription payments. Razorpay processes payment instruments directly; Livora receives only transaction confirmation IDs and status metadata.
- Google Sign-In (Authentication): Enables secure authentication using your existing Google account credentials without transmitting raw passwords.
- Google AdMob (Advertising): Displays banner, interstitial, and rewarded advertisements within supported tiers. AdMob may utilize your device's Advertising ID to serve advertisements in accordance with Google's advertising privacy guidelines.
- Expo Push Notifications / FCM: Transmits real-time notification alerts to your mobile device.
7. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. We share personal information only under the following strictly limited circumstances:
- Between Tenants and Property Managers/Owners: Tenancy verification details, contact numbers, and rent payment statuses are shared between tenants and their respective property managers/owners to execute rental agreements and manage property operations.
- With Vetted Service Providers: Shared solely with integrated third-party service providers (such as Razorpay and Google AdMob) as necessary to execute payment processing, user authentication, and ad delivery.
- For Legal Compliance & Safety: We may disclose information to law enforcement or regulatory authorities if mandated by applicable law, regulation, legal process, or enforceable governmental request, or to protect the rights, property, or physical safety of Livora, our users, or the public.
8. Data Retention
We retain personal information for as long as your account remains active or as required to fulfill the operational purposes outlined in this policy:
- Active Tenancy Records: Retained throughout the active duration of your tenancy and platform registration.
- Financial & Audit Logs: Rent invoices, payment transaction references, and audit logs are retained for the minimum statutory period required under applicable Indian accounting and tax laws (typically 5 to 8 years), even following account closure.
- Vacated Tenancies: Tenancy records for checked-out tenants are automatically archived and restricted after 7 days, preserving only essential historical financial and audit ledgers.
9. Account Deletion and User Rights
Depending on your jurisdiction, you possess specific enforceable rights regarding your personal data:
- Right to Access and Rectification: You may review, update, or correct your personal profile and contact details directly within the Livora application at any time.
- Right to Account and Data Deletion: You have the right to request the complete deletion of your Livora account and associated personal data. To initiate deletion, contact our support team at support@livora.app or submit a request via the in-app Request Center. Upon verification, we will deactivate your account and erase personal identification data within 30 days, excluding historical financial transaction logs and tenancy audit ledgers that we are legally mandated to retain for accounting, tax compliance, and fraud prevention.
- Right to Withdraw Consent: You may withdraw consent for push notifications or device access permissions at any time by adjusting your device's system settings.
10. Children's Privacy
The Livora Services are intended exclusively for individuals aged 18 and older. We do not knowingly solicit or collect personal data independently from minors under 18 without verified parental or guardian consent. If we learn that personal data of a minor has been collected without proper authorization, we will promptly expunge that information from our systems.
11. Data Security
We implement robust administrative, technical, and physical security measures designed to safeguard your personal information against unauthorized access, destruction, loss, alteration, or disclosure. These safeguards include cryptographic password hashing, HTTPS/TLS data encryption in transit, stringent role-based access controls, and secure database partitioning. However, no internet transmission or electronic storage system is completely invulnerable, and we cannot guarantee absolute data security.
12. International Data Transfers
Livora's infrastructure and primary databases are hosted in India. If you access the Services from outside India, your information will be transferred to, stored, and processed in India, where data protection laws may differ from those in your jurisdiction. By using the Services, you consent to this transfer and processing in accordance with this Privacy Policy.
13. Changes to This Privacy Policy
We reserve the right to revise or update this Privacy Policy periodically to reflect technological enhancements, regulatory shifts, or operational changes. When modifications occur, we will post the updated version on this page, update the "Effective Date" above, and notify active users via an in-app announcement or push notification. Continued use of the Services after the effective date constitutes acceptance of the revised policy.
14. Contact Us
If you have questions, feedback, or legal inquiries regarding this Privacy Policy, our data governance practices, or if you wish to exercise your data protection rights, please contact our Data Privacy Team:
Livora Technologies
Bangalore, Karnataka, India
Support & Privacy Email: support@livora.app
Website: https://github.com/livora