1. Purpose
At Livora, we respect your data privacy and control. In accordance with data protection best practices and Google Play Console requirements, this page explains how users can permanently request the deletion of their Livora account and all associated personal data.
Once an account deletion request is verified and processed, your account will be permanently deactivated, and your personal identification information will be erased from our active databases.
2. How Users Can Request Deletion
You may initiate an account deletion request at any time using either of the following official methods:
Method 1: Email Request (Direct Support)
Send an email from your registered email address to our Data Support team at:
Please include the subject line "Account Deletion Request" and state your registered full name and phone number for verification.
Method 2: In-App Support Center
Log in to the Livora mobile application, navigate to your Profile Settings, select the Support / Request Center option, and submit a request ticket for permanent account deletion.
3. What Data Will Be Deleted
Upon verifying and processing your deletion request, Livora will permanently erase or anonymize your personal information from our active systems. Specifically, the following data categories will be deleted:
- User Profile & Account Information: Your full name, registered email address, phone number, and cryptographic password hash.
- Property Ownership Details: Property listings, room configurations, and bed allocations (where applicable for Property Owners, provided there are no active tenancies or pending settlement disputes).
- Tenant Profile: Active occupancy records, tenant status, and personal demographic details.
- Uploaded Identity Documents: Uploaded identity verification documents (such as your Aadhaar card, PAN card, Driving Licence, or Voter ID image).
- Uploaded Media: Your profile avatar image and maintenance issue photos.
- Notifications & Preferences: Stored notification preferences, device notification tokens, and announcement read histories.
4. What Data May Be Retained
In certain limited circumstances, specific information may be retained after account deletion where we are legally mandated or legitimately authorized to do so under applicable regional laws. This includes:
- Financial & Tax Records: Payment records, rent invoices, receipts, and financial transaction references.
- Regulatory Audit Trails: Accounting ledgers, system audit logs, and tax compliance documentation required under Indian accounting and tax laws.
- Security & Fraud Prevention Records: Historical logs maintained solely to prevent fraudulent re-registration, resolve legal disputes, and protect platform security.
Note: Any retained information is kept strictly for legal, tax, or regulatory compliance obligations and is securely archived with restricted access. It will never be used for marketing, advertising, or profiling purposes.
5. Deletion Timeline
Account deletion requests are normally processed and completed within 30 days from the date of identity verification, unless applicable legal or regulatory obligations require a longer retention period for specific archived records.
During this 30-day processing window, your account will be immediately deactivated and inaccessible to users and property managers.
6. Contact Us
If you have any questions, require assistance with your account deletion request, or need further clarification regarding our data retention practices, please contact our Data Support Team at:
Livora Technologies
Bangalore, Karnataka, India
Support & Deletion Email: support@livora.app
Website: https://github.com/livora